Agenda: ISG Sourcing Industry Conference

11:00 am - 12:30 pm

Registration and Light Lunch

Legacy Foyer

12:00 pm - 12:25 pm

W1A. The Impact of AI on the IPL 2027 Research Agenda

Arrowhead

12:30 pm - 2:00 pm

1:1 Meetings with ISG Advisors

Sunset Ballroom

12:30 pm - 12:55 pm

W2A. Research to Revenue - Introducing ISG OneSource

Lonestar Ballroom

W2B. The View of the Changing AR landscape

Bronco

1:00 pm - 1:25 pm

W3A. ISG Councils

Arrowhead

W3B. ISG Market Lens: Key Findings for the IT and Business Services Industry

Longhorn

1:30 pm - 1:55 pm

W4A. Evolving State of Advisor Relations

Lonestar Ballroom

2:15 pm - 2:30 pm

CONFERENCE CHAIRMAN'S WELCOME

Legacy Ballroom

2:35 pm - 3:05 pm

ISG PREDICTS: The Outcome Economy: Redesigning Sourcing for the Autonomous Enterprise

Legacy Ballroom

3:10 pm - 3:40 pm

ISG INSIGHTS: New Sourcing Models for GBS: Transform, Orchestrate and Operate

Legacy Ballroom

3:40 pm - 4:00 pm

Networking Break

Legacy Foyer

4:00 pm - 6:00 pm

1:1 Meetings with ISG Advisors

Sunset Ballroom

4:00 pm - 4:30 pm

13A. Healthcare in 2027: The Next Services and Platform Opportunities

Arrowhead

13B. Application Sourcing in the age of AI

Lonestar Ballroom

13C. Intelligent Delivery and Agentic Operations: What Providers Can Actually Commercialize Now

Longhorn

13D. The One Hilltop: Winning the Provider Scan Before the Conversation Begins

Bronco

4:45 pm - 5:15 pm

14A. Energy and Utilities in 2027: AI, Infrastructure and Industry Platform Opportunities

Arrowhead

14B. From Promise to Adoption: Why Transformations Fail to Deliver Value

Lonestar Ballroom

14C. The Convergence of Software and Services: What Providers Need to Do Now

Longhorn

14D. AI Cost Variability and Commercial Risk: The New Provider Challenge

Bronco

5:30 pm - 6:00 pm

15A. The Best Practice Trap: What Providers Need to Understand About Public Sector Transformation

Arrowhead

15B. Quantum Readiness: Where Demand Is Real and Where It Is Still Hype

Lonestar Ballroom

15C. Managing the AI Lifecycle: From Deployment to Retirement

Longhorn

15D. From Use Case to Investment Case: How Providers, Hyperscalers and SW Vendors Should Quantify AI Value

Bronco

6:00 pm - 7:30 pm

Welcome Reception

The Gardens

8:00 am - 9:00 am

Breakfast

Caverns Ballroom

8:45 am - 8:50 am

CONFERENCE CHAIRMAN'S WELCOME

Legacy Ballroom

8:55 am - 9:25 am

ISG INSIGHTS: Pricing by Autonomy: The Next Commercial Model for AI-Enabled Services

Legacy Ballroom

9:30 am - 10:00 am

The Rise of the Enterprise Growth Architect: How the CMO Role Is Being Rebuilt

Legacy Ballroom

10:00 am - 10:15 am

Networking Break

Legacy Foyer

10:15 am - 12:15 pm

1:1 Meetings with ISG Advisors

Sunset Ballroom

10:15 am - 10:45 am

21A. Consumer Services in 2027: The New Growth Opportunities Across Platforms, Data and Operation

Arrowhead

21B. Who Captures AI Value? (ROI, Margin, Pricing Shift)

Lonestar Ballroom

21C. Pitch Perfect: How to Differentiate in a FutureSource Engagement

Longhorn

21D. The Great RCM Disruption: AI, Agents, Autonomous Operations, and the Future of Revenue Cycle Sourcing

Bronco

11:00 am - 11:30 am

22A. BFS in 2027: Where Providers Win Beyond Traditional Transformation

Arrowhead

22B. From Vendor to Value Partner: How AI Is Redrawing the Service Provider Landscape

Arrowhead

22C. Next Gen BPO: A Growth Agenda for Providers in a Changing Buying Market

Lonestar Ballroom

22D. How AI Will Reprice Services: What the Benchmarks Say for the Next 3 Years

Longhorn

11:45 am - 12:15 pm

23A. Manufacturing in 2027: Where Providers Can Actually Grow

Bronco

23B. AI-Enabled Pricing Strategies for IT Service Providers

Arrowhead

23C. AI Risk and Positioning Informed by Client Maturity

Lonestar Ballroom

23D. Application Services After AI: From Build-and-Run to Platform-and-Agent

Longhorn

12:15 pm - 1:15 pm

Lunch

Caverns Ballroom

1:15 pm - 1:45 pm

CIO INTERVIEW

Legacy Ballroom

1:50 pm - 2:10 pm

ISG INSIGHTS: Industry Solutions as the New Growth Engine for Services Providers

Legacy Ballroom

2:15 pm - 2:40 pm

PANEL: Why Are You Still Missing the Mark with Senior Executives?

Legacy Ballroom

2:40 pm - 3:00 pm

Networking Break

Legacy Foyer

3:00 pm - 5:30 pm

1:1 Meetings with Advisors

Sunset Ballroom

3:00 pm - 3:30 pm

24A. The Manufacturing Performance Stack for Growth

Arrowhead

24B. AI Is Breaking Managed Services Economics: What Comes After FTE Pricing?

Lonestar Ballroom

24C. Decision Intelligence vs Process Automation

Longhorn

24D. AI, Enterprise Workforces, and Services: Redrawing the Roles of MSPs, Software Vendors, and Hyperscalers

Bronco

3:45 pm - 4:15 pm

25A. AI in Life Sciences: The Next Wave of Enterprise Spending, Partner Ecosystems and Managed Services

Arrowhead

25B. Enterprise Control Architecture: A New Framework for Technology Sourcing in the Age of AI

Lonestar Ballroom

25C. GCCs, Nearshore, and the New Boundary of Work: What It Means for Providers

Longhorn

25D. Infrastructure for AI, Infrastructure With AI: The New Heterogeneous Stack

Bronco

4:30 pm - 5:00 pm

26A. Insurance in 2027: How Are Insurance Companies Buying AI

Arrowhead

26B. Creating the Deal You Can Win -- The Power of Proactive Pursuits

Lonestar Ballroom

26C. The New Applications Opportunity: How Providers Build Growth Around Enterprise Platforms

Longhorn

5:00 pm - 7:00 pm

Reception

The Gardens

7:30 am

Buses depart for Coyote Ridge promptly (Box Breakfast provided)

The Library

8:00 am - 9:00 am

Breakfast for non-Golfers

Caverns Ballroom

8:30 am - 1:00 pm

Golf at Coyote Ridge (8:30 am shotgun start)

9:00 am - 12:00 pm

1:1 Meetings with ISG Advisors

12:00 pm - 1:00 pm

Lunch

Legacy Foyer

7:30 pm - 10:30 pm

Sourcing Industry Awards Dinner by Invitation * Paragon Awards * IPL Awards * Star of Excellence * Software Innovation Awards

Legacy Ballroom