The global delivery model is being fundamentally redefined. As enterprises rethink resilience, talent access, operational agility and AI-enabled productivity, Global Capability Centers (GCCs), nearshore hubs and distributed workforce strategies are rapidly reshaping where — and how — work gets done. The result is a new boundary of work that blends human expertise, intelligent automation and geographically diverse operating models into a more dynamic and interconnected enterprise ecosystem.

This session explores how the competitive landscape for technology and service providers is being realigned with redefined operating models for GCCs. Industry leaders will examine how enterprises are evolving sourcing strategies and what this shift means for provider growth, talent strategies, partnership structures and service delivery models in the AI era.

The discussion will also address how AI and automation are altering the economics of global delivery and creating new expectations around speed, flexibility and value creation.

Key topics include:

• The expanding role of GCCs in enterprise innovation and transformation
• Nearshore growth and the evolution of regional delivery ecosystems
• How AI and automation are reshaping global workforce and sourcing models
• Talent access, digital skills and the future of distributed work
• Risk, resilience and geopolitical considerations in global delivery strategies
• The impact on traditional outsourcing and managed services models
• New partnership, operating and commercial strategies for providers

Designed for sourcing, operations and technology services executives, this session provides a strategic look at how the future of work is evolving beyond traditional geographic boundaries — and how providers must adapt to remain competitive in a market increasingly defined by intelligent, flexible and globally distributed operating models.