Financial institutions are moving beyond traditional transformation programs and reinventing their operating models around AI, data, and digital ecosystems. As AI evolves from a productivity tool to an enabler of autonomous decision-making and intelligent operations, banks are investing in next-generation core platforms, expanding participation in open and embedded financial ecosystems, and strengthening data foundations that drive innovation, agility, and competitive advantage. These shifts are fundamentally changing what financial institutions buy, how they buy, and which providers they choose.

This session explores the major trends reshaping the BFS landscape through 2027 and where the next wave of commercial opportunity is emerging for service providers, software companies, and platform innovators. Attendees will gain insight into which provider business models are becoming less relevant, where spending is accelerating, and how leading firms are positioning themselves to capture growth in an increasingly AI-driven, ecosystem-based, and outcome-focused market.

Key topics include:

• Becoming Business Transformation Partners — Not Technology Providers
• Shifting from Services-Led to IP-Led Growth
• Moving Up the Value Chain Through Industry Specialization
• Enabling and Orchestrating Financial Ecosystems
• Adapting to AI-Native Service Delivery and Intelligent Operations
• Moving from Labor-Based Revenue to Outcome-Based Value