As AI is embedded more into the enterprise operating model, the traditional constructs of service delivery are collapsing. Enterprises are no longer just buying services, they are building intelligence-led operating models with the expectation of their partners to help architect and run them. This session examines the pivotal fork in the road facing service providers: evolve into outcome-oriented partners embedded in AI-enabled operating models or be relegated to commodity execution roles. Attendees will leave with a clear view of what clients now demand, where the new value is being created and the strategic moves providers must make before the window closes.