Join Kathy Rudy and Clay Calhoun for a journey into ISG Tango. See the IS Tango in action. Learn why we built it, why we think it will spur growth in the unadvised transaction market, how we’ll measure success and what’s in it for the provider community. 1. What to expect with when engaging with ISG and your clients on ISG Tango 2. How we plan to capture the unadvised mid-market 3. What’s next for ISG Tango

ISG’s vertical leaders provide insight into the market, their observations of the challenges, and our vision of the future in this market.

Applications and platforms are embedding intelligence. Data FinOps is gaining ground and growing in maturity. Applications and AI come together for agentic behavior. In this new world, we need to update the way we account for application and data costs, how to attribute them to users, and how best to identify invest in their future.

ISG’s vertical leaders provide insight into the market, their observations of the challenges, and our vision of the future in this market.

With all the advancements in Artificial Intelligence and the growing adoption of GenAI solutions across all domains of sourcing transactions; it still comes down to cultural alignment and the associated, undisputed winning factors for successful outcomes. This session will pinpoint how you can obtain cultural alignment whether you're the buyer, seller, or advisor! Cultural alignment is easy to conceptualize but difficult to actualize. Three key learning objectives: constantly and consistently

• Connecting the dots with people
• Demonstrating through actions
• Building from common ground to new heights.

Discover how you can overcome the challenges facing IT Service Providers in the current business environment. Learn how to compete effectively on price while also focusing on improving your margin. We will explore insights leveraging market price data, to better understanding your client's industry-specific IT costs and optimizing the pricing of your client contracts. Don't miss this opportunity to gain a holistic view of competitiveness and enhance your IT service business.

• How to compete effectively on price
• Understand your client's industry specific IT costs
• Align your services and costs for improved margin

ISG’s vertical leaders provide insight into the market, their observations of the challenges, and our vision of the future in this market.

Let's explore new ways of thinking about developing impactful features and functionality for the enterprise and how to build and promote the applications capability of the future. We will investigate the why, what and how of a future-ready, enabled, accessible and practical approach that helps businesses take advantage of the latest advances in technology, engages in outcome-based endeavors and realistically measures success.

• How are applications organizations and teams leveraging the fundamentals of Agile, DevOps, Product-Aligned Models and Automation while they also rush to adopt AI, LLMs , SaaS and industry clouds into the solution development process?
• How are businesses engaging applications development capabilities in ways that balance the need to drive and be accountable for outcomes while also maintaining on-demand flexibility, capacity and scalability of work?
• What are the latest ways to realistically measure success, deliver value and express transformational outcomes in terms of a clear return on investment?

After more than a year of near-constant AI chatter, the broad strokes of how embedded AI will roll out in business software is coming into place.  Companies won’t have to hire data scientists to make this possible since AI and GenAI will be embedded in just about every business application category by software providers. AI is in the process of creating significant differentiation in the market so it’s critical to monitor which providers are delivering usable and useful capabilities.  Discover:

• The types of innovation that software providers are embedding in their business applications.
• Specific examples of already available AI capabilities in various categories.
• The roadblocks to adoption and ways to overcome them.
• The importance of the data architecture necessary to make embedded AI practical and useful.

 Participants will also have the chance to gain essential insights, pose questions, and participate in a conversation about the trajectory of AI business software.

Sean Kenny is Senior Vice President and Chief Information Officer of Carnival Cruise Line (CCL), the flagship brand of Miami-based global cruise industry leader Carnival Corp., the world’s largest leisure travel company. During his 35-year career, Sean has led numerous technology and business transformations. With experience as a service provider, consultant, and operating executive, Sean understands the challenges and gaps that service provider teams face. He has taken it upon himself to share his experiences and the do's and don'ts with the ISG SIC attendees . Hear from him live on how to connect the dots and engage with enterprise customers.

The enterprise software market is complex and comprised of thousands of software providers, large and small, that sometimes might not be as obvious what are the innovations for digital modernization. The ecosystem of software providers from business applications (SaaS) to infrastructure (IaaS) is evolving rapidly from cloud computing to AI. Navigating the changes in the software economy will require insights on where to adapt your industry and software partner ecosystem with consulting and solutions practices with precision not generalities. In this session, ISG Software Research leaders, Mark Smith, Partner and David Menninger, Executive Director will discuss the state of the enterprise software market and how to understand the software industry is changing and how to use research and insights to decipher the future today. What you will learn: • What is the state of software industry from applications to AI • Why is software industry changing and what does it mean • Where is the software economy changing how it provides services • Who are the new software titans that will change the industry • When to you use research to guide your software ecosystem strategy

ISG’s vertical leaders provide insight into the market, their observations of the challenges, and our vision of the future in this market.

As LLMs enter the trough of disappointment and gently glides towards the slope of enlightenment, we bring you the key learnings, lasting changes, and portents for the future Beyond the hoopla:

• What is the lasting effect of this LLM adoption cycle
• What is truly useful?
• What should we jettison fast?

This deep dive session investigates developing solutions in a technology landscape characterized by industry clouds, SaaS-based enabling platforms, integration layers, EDI, federated AI, increasing automation, data pipelines and so on. The organization and teams who can function as a true logical core - stitching, orchestrating and constructing a whole that is greater than the sum of its parts - becomes the most critical part of a high-performing, adaptive ecosystem.

• What are the capabilities, skills, roles and responsibilities needed to build a mature organization and set of teams dedicated to developing and operating the circulatory system of the applications portfolio?
• Given the ever-evolving landscape, what are the best practices of product teams and enabling teams, and how do the best interact to support the needs of the business?
• How are others developing the enabling organization of the future with a clear set of services provided, measures achieved, and outcomes delivered?

Join this session with Alex Bakker, ISG Distinguished Analyst as we present a deep-dive review of the market activity change in the BFSI market over the last year, the impact that has had on managed services growth, and insights from our ISG Market Lens program on their forward-looking buying patterns are.

This session explores how AI hosting is evolving to encompass a broad spectrum of infrastructures, including public and private clouds, edge data centers, and AI-ready laptops and devices. As organizations strive to leverage AI's full potential, the choice between open source and commercial platforms becomes crucial, shaping accessibility, scalability, and security. This session delves into how these diverse hosting options are driving innovation and flexibility in AI deployment, heralding a transformative phase in infrastructure engineering. Learn about how enterprises will move through optimal platform selection and diverse deployment strategies. And how this affects buying and sourcing decisions. Explore the new area of infrastructure engineering to expand your solution portfolio, enhance service offerings, and stay competitive in a rapidly evolving technological landscape.

Enterprise infrastructure is being significantly impacted by the requirements necessary to support everything from weak AI through cutting edge GenAI. Where is the market heading for dedicated vs 'on-demand' access to these complex infrastructures and what is the expected convergence over the next 2-3 years? • How should you deal with ever expanding GPU farms and the unconstrained power and cooling required to support it? • What do you need to know to effectively tune for optimal performance? • How are data center impacted? What do you mean I need a chiller?! • How to integrate converged platforms including classical, HPC, GPU and Quantum platforms?

Dark Factories represents the next evolution in manufacturing, characterized by decentralized, automated, and human-centric operations. Key characteristics include the integration of advanced technologies from Industry 4.0, creating a future-ready blueprint with minimal human intervention. This transition, while preserving jobs, requires overcoming significant adoption and implementation challenges. Achieving decentralized dark factories (DDF) involves a strategic roadmap addressing current and future states of manufacturing, emphasizing innovation beyond traditional paradigms. Key takeaways: human-centric automation, significant adoption challenges, and innovation-driven future.

AI is on the roadmap of most organizations. as we roll into 2025, roadmaps laid out for AI in 2023 are running up against reality and one of the most common and routine roadblocks for success is data. Join our session to learn how do develop a data operating framework that enables AI. How to deliver results in AI with AI ready data

By invitation only.