The future promises integrated platforms that streamline functions across all departments, each managed and used efficiently by IT to support business. How can enterprises achieve operational excellence through effective Service and Operations Management tailored to meet departmental needs? Learn the importance of task automation and process intelligence as they play a crucial role in accelerating workflow efficiency and reducing bottlenecks and navigate the intersection of application and development platforms while harnessing the power of AI for innovation. The introduction of Agentic AI is set to revolutionize IT services interoperability, transforming how enterprises collaborate internally and externally.