The rapid rise of AI is transforming how people connect, communicate, and collaborate—reshaping both the workforce and the customer experience. How are collaboration and communications software intersecting with the growth of AI, and what does it mean for the future of work? Examine the emergence of collaborative AI platforms and their impact on productivity, creativity, and decision-making across teams. As AI agents and digital assistants become more intelligent and proactive, they are poised to redefine roles, workflows, and interactions in both business and IT environments. The evolution of legacy collaboration and productivity tools is changing, and Agentic AI is being embedded into modern collaborative platforms. Even the future of CPaaS platforms will enable smarter, more dynamic engagement across workforces and to customers and consumers.