Artificial intelligence and agents are set to disrupt the software industry and not just from the multitude of futuristic use cases that will affect end users in every department of a company. Software providers are counting on promoting AI and agentic AI as a way to reduce implementation costs, speed time to value and reduce software migration risk. This threatens to displace a significant percentage of the traditional sources of income for service providers.
Software company roadmaps point to a world where service providers revenue from traditional activities will be a fraction of what they are today, but new opportunities open up. In a period of rapid change, service providers should act strategically to forge broader and deeper relationships with software providers.
In the new world of AI, what strategies should service providers adopt to avoid disruption?