Consistently high attrition rates among sourcing providers, a strong demand environment, and acute scarcity of key digital skills are impacting service delivery quality and continuity. Add to this, post-Covid changes to the workforce and the workplace are impacting delivery models and economics. Our expert panel will use the lens of client considerations to discuss what this means winning deals and expanding client relationships.  

In this session we will cover: 

1. What are the biggest client concerns about provider attrition and talent? 
2. How are client expectations and provider solutions addressing the talent situation?  
3. What are the provider best practices that are resonating with clients?