It’s an acronym war in mid-2022. SICE, IT>OT>ET convergence, Web3 – it seems like so much jargon! Let’s break it down.

Web3 is well on the way, the recent crypto crashes notwithstanding, and it will continue to radically change the experiences of the entire world. Industrial Metaverse is showing more promise than what the B2C metaverse that we read about online. Information, Operational, and Engineering Technologies (or IT-OT-ET) converge through intelligent edge. This is redefining digital engineering; it creates a unique and new digital substrate that nobody is talking about: the Secure Intelligent Connected Economy (SICE). These developments are driving change into both industry-specific clouds and platforms, changing forever the way companies operate their back offices and creating more deeply integrated provider/client relationships than has ever been possible before.

This is dismantling the value chain as we know it – starting in healthcare, insurance and financial services but coming soon to an industry near you. Providers will move to offering BPaaS that includes insights and AI. Given the vagaries of the market, clients are moving toward holistic cost transformation that blends innovation. In all this, sourcing is going through profound changes.

We face a world where continuous improvement and transformation are melting together in the heat of innovation! This session will provide ISG’s insight into what it all means for you, the service provider, in 2022 and beyond.