Mr. Damm is an Industry leading expert in Service Integration and Governance, bringing over 25 years of IT outsourcing experience to ISG’s clients in his role as Principal Consultant of ISG’s Service Integration & Management Practice. Rob works with numerous large global companies in creating their Service Management strategy and design; implementing their organizational, process and tooling capabilities; as well as mobilizing change across their environments. Rob is responsible for driving innovation and industry leading practices in the area of service integration, operational effectiveness and operating model transformation.