Rob leads ISG’s Media and Communications team, managing client relationships, developing business and overseeing strategic sourcing engagements. Rob works with clients to develop and implement business process re-engineering, improve service delivery and customer relationship management (CRM), create and implement applications development projects and transition employees and operations to external service providers. A highly knowledgeable ADM and infrastructure professional with more than 30 years of experience, Rob excels in project, program and supply chain management. Rob recently led a transaction effort for a US-based multi-tower engagement in which he helped the company assess its strategy, develop an RFP, manage contract negotiations and transition and establish sourcing management and governance. Rob has been published in Pulse, ComputerWorld, InfoWorld, magazines and contributed to the recent publication of the book Service Automation Robots and the Future of Work.