This is not your father's sourcing market anymore. Macro global changes in the demographics of workers, accelerating use cases for Artificial Intelligence, and Everything-as-a-Service is pointing to a new normal in the IT and business process sourcing market. While outsourcing non-core functions has matured as an industry, the available (and forthcoming) tools and technologies are reshaping all aspects of the market from provider selection to service design & deployment to contracting for services. Learn how to prepare for this brave new world. Long predicted and finally here!

• Changing demographics of the workforce is reinventing the future of work and how work is accomplished
• AI from fuzzy logic to ChatGPT and beyond is already assisting knowledge workers, improving outcomes, and will be eliminating huge numbers of them
• When everything is on-demand, and everything can be delivered as-as-Service, then everything is replaceable with very little lag in time and quality. These key drivers are shape-shifting the mature sourcing industry.