Balancing the many business benefits of outsourcing with the high impact people-related changes associated with outsourcing decisions is challenging. In this session, we will explore how leaders can take an employee-centric approach to notifications that will help impacted personnel as they begin their outsourcing journey, starting with the notification approach. We will discuss balancing people leadership with benefits realization by looking at Company Activities to support impacted personnel, the Managed Services Provider’s Outreach Program, and other Variables. Notifications of impact are not easy to deliver. This model can help leaders empathetically enable the most positive experience possible in challenging circumstances. 1. Leverage an empathetic leadership approach to avoid “shutting down” when your team members most need your strong leadership. 2. Increase your stress tolerance to enable you to provide strong leadership while delivering messages that are timely, specific, and transparent. 3. Three guiding principles to shape your notification approach and guard against your team members feeling lost or cast aside.