Post-pandemic, we’re all learning how crucial our relationships are, including the value of nurturing client/provider partnerships. In the marketplace, we’re seeing more complexity and organizational dependencies on these partnerships, and shorter contract durations, so it’s crucial to stay on top of this. Stephanie Marcon, director of the ISG Experience Assessment Center, will explain the differences in client/provider relationships that actively invest in relationship health and assessments versus partnerships that wait until renewal time, ignoring challenges and negative perceptions. The Center regularly helps companies and major providers identify pain points and opportunities in time to make a real difference in shoring up relationships and seeing each other as true partners. • Hear real stories about how relationship-health efforts led to positive outcomes for major companies. • Learn how to be more proactive about your own client/provider relationships to the benefit of both parties. • Determine how to pinpoint and address potential issues in your client/provider relationships.