Don’t be the recipient of vendor management in your managed services relationship, be the leader! In this session, we’ll discuss how leading your customers through great vendor management can benefit both parties, including discussions on how to: a) Drive fact-based, sustainable and healthier relationships while eliminating costly scope creep; b) Engage more strategically with your customers by delegating operational/tactile discussions within the governance framework, thereby achieving greater sales opportunities. c) Swap the 72% industry average renewal loss rate for a 95% contract retention rate; d) Differentiate yourself in competitive marketplaces; and e) Ultimately, grow your revenue and customer base. 1. Discover how to drive more successful managed services relationships by taking a leadership role in vendor management. 2. Understand a basic framework for how service providers can build vendor management into managed services relationships proactively. 3. Learn how to use vendor management as a differentiator to help sell more opportunities and significantly improve your win rate on renewals.