Enterprises are viewing AI as a meta capability. Beyond the traditional IT sourcing view of services and costs, AI/Advanced Analytics provides value generation. This requires enterprises to specificy services, value them, and set success criteria very differently. ISG is setting the standard for sourcing for this topic. Providers should understand the new language and expectations of enterprises to be able to meaningfully navigate this market.

25 minute 1:1 meetings with ISG Advisors. The 1:1 Booking tool will open approximately 3 weeks before the SIC.  You must be registered to book your 1:1 meetings.  

ISG’s vertical leaders provide insight into the market, their observations of the challenges, and our vision of the future in this market. 

Join for a discussion of how business and workforce challenges such as changing business needs, a continued tight labor market, talent and skillset challenges, and other people challenges are impacting HR buying patterns and behavior. Is the role of HR leaders in the strategy and evaluation of solutions shifting beyond traditional HR (such as workplace services) and what could it mean for market messaging and offerings?

ISG’s vertical leaders provide insight into the market, their observations of the challenges, and our vision of the future in this market. 

Continued acceleration of Digital Transformation programs, rapid advancements in technology, expanding cybersecurity threats, talent shortages and a tightening economy are having profound impacts on sourcing of Cybersecurity services. This session will focus on buyer behavior and CISO challenges that organizations and Service Providers must contend with when Sourcing for Cybersecurity Transformation.

In the ever-evolving landscape of business process outsourcing (BPO), the concept of "NextGen" has emerged as a driving force behind transformative growth and innovation. Join us for an insightful presentation that unveils our strategic blueprint for growth as we refresh market expectations of traditional outsourcing processes and shine the spotlight onto the more critical domains of Sales and Marketing, Customer Engagement and Supply Chain with a focus on NextGen solutions including BPaaS, High Tech Platforms and Industry specific BPO services.  

ISG’s vertical leaders provide insight into the market, their observations of the challenges, and our vision of the future in this market. 

Don’t be the recipient of vendor management in your managed services relationship, be the leader! In this session, we’ll discuss how leading your customers through great vendor management can benefit both parties, including discussions on how to: a) Drive fact-based, sustainable and healthier relationships while eliminating costly scope creep; b) Engage more strategically with your customers by delegating operational/tactile discussions within the governance framework, thereby achieving greater sales opportunities. c) Swap the 72% industry average renewal loss rate for a 95% contract retention rate; d) Differentiate yourself in competitive marketplaces; and e) Ultimately, grow your revenue and customer base. 1. Discover how to drive more successful managed services relationships by taking a leadership role in vendor management. 2. Understand a basic framework for how service providers can build vendor management into managed services relationships proactively. 3. Learn how to use vendor management as a differentiator to help sell more opportunities and significantly improve your win rate on renewals.

Although our industry is trending toward gender equity and against workplace biases, progress has been slow. Most of us know the stats; while policy changes have opened some doors, there are still large gender-based gaps in pay and leadership roles. Not every employee can address these gaps directly, making many of us feel helpless. But there are ways for everyone to disrupt the status quo and enable women leaders to thrive. In this panel, ISG provides tangible ways to ally with women in the workplace, using real-life experiences from our panelists to illustrate how these actions have a positive impact. 1. Discover how to identify norms or behaviors within your own company that may be barriers to gender equity, 2. Hear how these successful women overcame career challenges via their authentic lived experiences, and 3. Learn actions we can all take to empower, partner with and celebrate women leaders as colleagues and allies.

In today's rapidly evolving business landscape, organizations are increasingly recognizing the vital importance of integrating sustainability into their brand and IT strategies. This session will delve into the specific sustainability challenges that clients often face during the implementation of business and IT strategies, including minimizing carbon footprints, reducing energy consumption, managing electronic waste, and adopting eco-friendly practices throughout the IT lifecycle.  Clients have a key dependency on Service Providers/Integrator’s to achieve their sustainability and ESG goals. Service Providers must answer the following sustainability prerequisites:

• How ‘green’ is your firm and what commitments have you pledged as an enterprise?
• Do you possess the skills, offerings, and tools to enable enterprise clients to achieve their goals?
• How does Sustainability improve your brand and the bottom line?
• Do you have industry specific offerings to maximize client value and meet regulatory requirements?

25 minute 1:1 meetings with ISG Advisors. The 1:1 Booking tool will open approximately 3 weeks before the SIC.  You must be registered to book your 1:1 meetings.  

Putting today’s market in context. This session will present major findings from the 2023 Buyer Behavior research agenda. We look across all the studies we have done this year, and analyze the key themes emerging trends to help IT service providers prepare for the year ahead.

While enterprises are cutting costs at 7% a year, security budgets are increasing at around 5%. For every exciting new technology solution, whether than be AI, cloud migration or smart industry initiatives, there is risk to be mitigated. Service providers can be part of the solution, but also as part of the problem. CISOs are trying to keep pace with growth areas like cloud. AI is one of the most talked about technologies delivering business value in 2023, but ISG’s Buyer Behavior research also shows it is the one keeping CISOs and the board awake at night. • Where will enterprises focus their security investments in 2024? • Where are the opportunities for managed service providers to take a greater share of the security market? • How do providers need to improve their wider offerings and messaging in light of CISO needs?

As the world gets more connected, the availability of real-time business intelligence across an organization’s extended value chain could make or break an enterprises growth strategies. This need for seamless flow of real-time information across an enterprises’ value chain has also given birth to the need for a connected edge - the ability to embed intelligence in a company’s products and services leveraging IoT capabilities, allowing the organization to sense and respond to a customer’s issues and needs  at a moments notice - often before the customer even realizes the issue or need. Digital engineering provides the integration of mechanical, electrical and software engineering skills to make this connected future a possibility. In this session the presenters will showcase actual ISG client successes to discuss the evolution of digital engineering, how it will evolve over the next few years with an infusion of Artificial intelligence, and what IT service providers need to do to capture the substantial digital engineering opportunities in the market to help their clients realize their vision of a connected future.

ISG’s vertical leaders provide insight into the market, their observations of the challenges, and our vision of the future in this market. 

Sourcing initiatives do not fail due to technical or process challenges.  These initiatives struggle when people needs are not adequately managed.  We will discuss the needs of one key group, the Rebadge candidates, exploring the level of influence they have in the in the delivered / realized value of the sourcing initiative and the associated common value leakage points.  Rebadge candidates can be your strongest allies or your greatest challenge.  Outreach, guidance, and leadership are the keys to enabling them to have a very positive experience, thereby encouraging greater levels of support during and after a sourcing transition.

This session continues from the Innovator-Integrator session. This dives deeper into what this will mean for ISG's selection processes (CPQ, IPL,....) and will show providers how to position themselves for the advisor community at ISG. 

Balancing the many business benefits of outsourcing with the high impact people-related changes associated with outsourcing decisions is challenging. In this session, we will explore how leaders can take an employee-centric approach to notifications that will help impacted personnel as they begin their outsourcing journey, starting with the notification approach. We will discuss balancing people leadership with benefits realization by looking at Company Activities to support impacted personnel, the Managed Services Provider’s Outreach Program, and other Variables. Notifications of impact are not easy to deliver. This model can help leaders empathetically enable the most positive experience possible in challenging circumstances. 1. Leverage an empathetic leadership approach to avoid “shutting down” when your team members most need your strong leadership. 2. Increase your stress tolerance to enable you to provide strong leadership while delivering messages that are timely, specific, and transparent. 3. Three guiding principles to shape your notification approach and guard against your team members feeling lost or cast aside.

The third annual ISG Sourcing Industry Conference Golf Tournament will be held on Wednesday September 28th with a Shotgun Start promptly at 8:30 am. Companies can choose to participate as individuals or in groups of 2 or 4 golfers. The tournament will follow a scramble best ball format.

Please reach out to registrar@isg-one.net with questions and we look forward to seeing you on the course!

25 minute 1:1 meetings with ISG Advisors. The 1:1 Booking tool will open approximately 3 weeks before the SIC.  You must be registered to book your 1:1 meetings.  

This optional 3-hour interactive Advisor Relations Roundtable led by Paul Reynolds is limited to 20 attendees and available for an additional $2,500 when added to your SIC Registration.  Participants will participate in small groups of 4-5 with an ISG moderator to discuss issues of relevance to the advisor relations community.  

Attendance at the Sourcing Industry Awards Gala Dinner is by invitation only.